We were expecting 200-300 guests and they had multiple rooms to choose from with plenty of space. She provided a thorough review of services, helpful checklists, and timeline.

On top of that I'm in town to take care of the last details after my mother's death.Incredible! She scheduled time to meet with us in person. If it was just $50 I might have said oh well but that's a lot of money. How can you just change a rate from the original reservation? Very disappointed that Choice Hotels could see the original price in their system and tell the manager that fact and yet they would not honor the price. This is not even close to the $250 + difference from the original price to the new price. She upgraded my room and gave me two $10 vouchers for food. Ann Elise at the front desk was nice enough but also could not help me. When checking in I sat on the phone for a half hour to get another agent from Choice Hotels to verify they could see my original price but the hotel manager, Jessica, would still not honor the rate. I thought it was all set but since I didn't have my original email they would not honor the original rate. The customer service agent at Choice, Wenzee, was the most helpful (I spoke to at least 6 agents) and even created a reference number for me. I spoke with multiple agents at Choice Hotels that told me they could see the original reservation and where the hotel changed the rate without my knowledge on 9/12. I made the reservation on 9/7 and then received an email that they changed the rate on 9/27. I've spent at least 5 hours on the phone with Choice Hotels customer service and got the hotel manager involved twice with no resolution. The hotel is great but I gave it one star since they didn't honor my original reservation.

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